How long is the hire for?
The hire is for up to seven days starting from the day it leaves Costume Hire Direct (courier collects) and ending on the day it is received by Costume Hire Direct.
What does the price shown inclued?
The price displayed for the costume hire is subject to how many days you whish to hire the costume for. The price is show in £GB is inclusive of V.A.T but exclusive of delivery.
How soon can I have the costume delivered?
We us a sign for courier service who have many options for delivery, we use a next working day if the order is received before Midday. There are various other delivery options please go to in the Help and Guides.
What if the costume doesn't fit?
All our costumes are sized according to the Size chart. Please measure yourself correctly before choosing your size. If there is a problem and you would like to change the outfit, it needs to be returned to Costume Hire Direct within 24 hours and we will send out a replacement, of which the delivery cost will be charged.
How can I come and try on some costumes?
Yes, we have a showroom where you can visit to try costumes on. Its open Tuesday to Friday 10 AM to 4 PM and Saturday mornings 10 AM to 1 PM.
Can I have it delivered and then collected from a different addresses?
Yes, you can have the costume(s) delivered to one address and then re-collected from another address.
How do I send the costume back?
There are several ways of returning the costume(s). You can either opt for our courier company to come and re-collect. (Please look in for more information) You can opt to send the costume(s) back yourself, it must be a recorded/sign for service as you are still responsible for the costume(s) until they are received by Costume Hire Direct. Or you can opt to return in person to the warehouse in which you will need to make an appointment.
Can I have it delivered on a Saturday?
Yes we can do Saturday delivery the charges are listed in the information.
Can I collect the costume in person?
Yes you can collect the costume(s) in person between 10 and 4 Tuesday to Friday and Saturday morning 10 to 1 pm.
Can I hire the costume for longer than a week?
Our standard hire period is for up to seven days, you can hire the costume for longer than the seven days, just put your dates into the calendar and if the costume is available it will calculate the hire price accordingly.