How are your costumes sent out?
We use ParcelForce as our delivery company.
What delivery services do you use?
We use a next working day delivery service on all our costume hire orders. If an order is received before 1pm Monday-Thursday it can be despatched to arrive with the customer the next day at our standard delivery charge rate.
Do you offer any other services?
Yes we also offer a before 10 am, before 12 noon and a Saturday morning delivery, please call for current prices.
Do you cover all of the UK?
Yes but deliveries to Northern Ireland, Isle of Man, Channel Islands, Hebrides and Outer Hebrides will all take 2 days to deliver. Please call for prices.
How will I know when my costume is being delivered?
We use ParcelForce will send a text and/or an email to you on the day of delivery advising of the delivery.
Do I need to be there?
There needs to be someone available to sign for the parcel.
Does delivery have to be to me home address?
Delivery/collection can be from a work address or a different address to the hirer or billing address.
Will my costume be collected?
If you have opted for the re-collection service, the parcel needs to be ready and obvious for it to be collected on the day stated.